Information on complaints

    It is important to consider appeals from students and other interested parties at the university fairly, transparently, and in the prescribed manner. If a student or applicant encounters a problem, unfair treatment, or conflict situation related to the university's activities, it is recommended to first try to resolve the issue directly with the relevant professor-teacher, employee, or department.

    If the issue is not resolved at the initial stage, the applicant may file a formal complaint in accordance with the established procedure of the university. Official complaints are considered by authorized officials or responsible departments.

    Records are maintained based on the received complaints. In this case, the date of receipt of the appeal, the main information about the applicant, the content of the appeal, the measures taken, and the final result are recorded. This information serves the systematic analysis of appeals, identification of recurring problems, and improvement of the university's activities.

    The main goal of the complaint review process is to resolve the issue fairly, impartially, and as quickly as possible. If necessary, based on the results of the appeal, measures will be taken to improve the internal regulations and practice of the university.

    ​Support services for university students, faculty and staff

  • Determine who you should contact
  • Select the appropriate section depending on the type of problem
  • If you have difficulty determining the direction of the appeal, contact the Central Support Center

    WORKING WITH CONTACTS :

  • The Central Support Center is the main coordinating structure for receiving, analyzing, and forwarding applications to the relevant departments at the university.
  • This center will ensure the systematic consideration of appeals from students, faculty, staff, and other interested parties.

    Main functions:

  • receiving and preliminary analysis of requests
  • refer to the relevant department or responsible person depending on the content of the appeal
  • formation of a commission on complex or multilateral issues
  • monitoring the process of consideration of appeals
  • Identify and analyze conflict or systemic issues
  • if necessary, submit the issue to the university administration, including the rector.

    In what cases to apply:

  • when it is unclear which department to contact
  • if the request relates to the activities of several departments
  • if the application was submitted earlier, but not resolved
  • when an impartial consideration of the appeal is required
  • if there is a systemic problem or recurring situations
  • when confidential or sensitive issues arise

    Powers:

  • mandatory submission of the application to the relevant department
  • organize service verification
  • Create a temporary working group or commission
  • request explanations and reports from responsible departments
  • bring the request to a higher management level if necessary

    ​Contact information:

  • Address: Building 1, 1st floor, room 104.
  • Phone: + 998 66.240 38 40
  • Email: support@samdu.uz
  • Responsible: Absalamov Sharif Kabulovich
  • Head of the Department for Work with Appeals of Individuals and Legal Entities, Control and Monitoring

    Important Note:

  • If the direction of the appeal is clear, it is recommended to apply directly to the relevant department.
  • The central support center mainly serves to coordinate complex, ambiguous, or systemic issues.

SUPPORT SERVICES

Support services consist of a set of departments aimed at providing practical assistance to university students, faculty, and staff on educational, technical, social, and personal issues.

These services provide users with prompt and effective solutions to problems that arise during their studies, work, and daily activities, and connect them directly with relevant specialists.

    Mental Health & Psychological Support

    Appeals are made in the following cases:

  • Stress, depression, anxiety
  • Reading pressure
  • Personal issues
  • Insomnia
  • Lack of motivation
  • Self-harm thoughts
  • Need for psychological support

    Contact information:

  • Responsible: Isomova Dilora Kahramonovna
  • Position: University Psychologist
  • Address: Information Resource Center No. 2, Floor 2, Room 2.4
  • Phone: +998 91.559 91 93
  • Email: psychologist@samdu.uz

    HEMIS (Education Management System) Applications

     ​Applicable in the following cases:

  • Unable to log in
  • Incorrect ratings
  • Incorrect subject list
  • Login/Password issue
  • Incorrect academic entries

    ​Contact information:

  • Responsible: Abdujabborov Sobir Bahronovich
  • Position: Head of the "Register Office" Department
  • Address: Lecture Hall, Floor 1, Room 101
  • Phone: +998 66.239 13 28
  • Email: registrator@samdu.uz

    Problems with academic work

    Appeals are made in the following cases:

  • Disagreement with evaluation
  • Problems of science
  • Exam questions
  • Academic decisions
  • Problems during the lesson

    Contact information:

  • Responsible: Muranov Shahriddin Abdullayevich
  • Position: Head of the First Educational and Methodological Department
  • Address: Building 2, Floor 2, Room 208
  • Phone: +99897 394 85 44
  • Email: academic@samdu.uz

    Information Technology Support

    Appeals are made in the following cases:

  • Internet malfunction
  • Platform errors
  • Computer problems
  • Sign-in issues
  • System Failure

    Contact information:

  • Responsible: Istamov Ismailzoda Uktamovich
  • Position: Center for Digital Educational Technologies
  • Address: Lecture Hall, 2nd floor, room 201
  • Phone: +998 99.312 81 87
  • Email: digital@samdu.uz

    Financial issues

    Appeals are made in the following cases:

  • Contract issues
  • Payment errors
  • Scholarship delay
  • Need for financial assistance

    Contact information:

  • Responsible: Badalboeva Aziza Narimonovna
  • Position: Chief Accountant
  • Address: Building 2, Floor 1, Room 107
  • Phone: +998 90 742 45 52
  • Email: accountant@samdu.uz

Social support

    Appeals are made in the following cases:

  • Housing problems
  • Social assistance
  • Nutrition issues
  • Social difficulties

    Contact information:

  • Responsible: Norboev Allayor Ismailovich
  • Position: Leader of the University Youth Union
  • Address: Student dormitory No. 1, room 114
  • Phone: +998 93.752 05 90
  • Email: youth_union@samdu.uz

    SECURITY AND ETHICS

    The Department of Security and Ethics comprises a set of departments aimed at ensuring a safe, fair, and respectful environment at the university.

    This section ensures that any unacceptable behavior, violence, discrimination, corruption, and conflicts in the workplace and educational environment against an individual are considered and appropriate measures are taken.

Sexual violence and discrimination

    Appeals are made in the following cases:

  • Harassment
  • Misconduct
  • Gender discrimination
  • National/religious discrimination
  • Stalking
  • Violence

    Contact information:

  • Responsible: Kholikulova Pokiza Khurshid kizi
  • Position: Inspector
  • Address: TTJ No. 7, 1st floor, room 108
  • Phone: +99888 931 21 25
  • Email: ethics@samdu.uz

Workplace disputes

    Appeals are made in the following cases:

  • Conflict
  • Mobbing
  • Leader pressure
  • Unfair treatment

    Contact information:

  • Responsible: Makhmatmurodov Shavkat
  • Position: Chairman of the University Labor union Committee
  • Address: 1st floor, room 117, dormitory No. 1 for foreign teachers and students
  • Phone: +998 95 100 99 53
  • Email: labor@samdu.uz

    Corruption cases:

    Appeals are made in the following cases:

  • Bribery
  • Ask for money in exchange for service
  • Use of position
  • Unlawful decision
  • Financial transparency violation

    Contact information:

  • Responsible: Murodov Ilkhomjon Murodovich
  • Position: Head of the Anti-Corruption Department
  • Address: Building 1, Floor 1, Room 101
  • Phone: 971145504
  • Email: anticorruption@samdu.uz

    Anonymous reference

    Appeals are made in the following cases:

  • Harassment
  • Misconduct
  • Gender discrimination
  • National/religious discrimination
  • Stalking
  • Violence

    Contact information:

    https://survey.samdu.uz/

    Emergency situations

    Appeals are made in the following cases:

  • Physical danger
  • Violence
  • Life-threatening condition
  • Emergency

    Contact information:

  • Responsible: Murodullayev Shakhboz Shukhrat ugli
  • Position: Inspector
  • Address: TTJ No. 7, 1st floor, room 108
  • Phone: +998 91.297 67 77
  • Email: ethics@samdu.uz

    FOREIGN STUDENTS AND EMPLOYEES

The Department of Foreign Students and Staff includes services aimed at supporting foreign citizens studying and working at the university, coordinating issues related to their adaptation, legal status, and daily activities.

This department ensures the creation of a favorable educational and working environment for foreign students and specialists, the protection of their rights, and, if necessary, interaction with relevant government bodies and university departments.

    Appeals are made in the following cases:

  • Visa issues
  • Adaptation
  • Legal assistance
  • Discrimination

    Contact information:

  • Responsible: Oblokulov Dilshod Tojievich
  • Position: Head of the Department of International Relations and Strategic Development
  • Address: Building 1, Floor 2, Room 203
  • Telephone: +998 66 239 10 79
  • Email: irossu@samdu.uz

    PROFESSORS AND TEACHERS

The faculty department is aimed at reviewing and coordinating with relevant departments the appeals of pedagogical staff working at the university on issues related to their professional activities, labor relations, and students.

This section ensures the systematic solution of problems arising in the course of the work of professors and teachers, the protection of their rights, and, if necessary, referral to the relevant services.

    For student-related situations:

    Appeals are made in the following cases:

  • Student sluggishness or academic problems
  • Problems related to student's disciplinary status
  • Disorder or inappropriate behaviour by student
  • If there is concern about the student's mental state
  • If the student needs additional help or guidance
  • In the event of conflict situations related to the student

    Contact information:

  • Responsible: Abdujabborov Sobir Bakhronovich
  • Address: Lecture Hall, 1st floor, Room 101
  • Telephone: +998 66.239 13 28
  • Email: registrator@samdu.uz

    Related to work activity:

    Personnel Department:

    Appeals are made in the following cases:

  • Matters related to employment contract, workload or position
  • Problems with salary, bonuses or payments
  • Issues related to vacation, working hours or business trips
  • Cases of violation of labor rights
  • If there are unfair decisions or relationships in the work process
  • Issues related to official documents and personnel

    Contact information:

  • Responsible: Buriev Ilyos Botirovich
  • Address: Building 2, Floor 1, Room 106
  • Phone: +998 66 239 16 51
  • Email: human_resources@samdu.uz

    Labor union:

    Appeals are made in the following cases:

  • Issues related to social protection
  • Cases of violation of employee rights
  • Workplace disputes and disagreements
  • Need for material assistance or social support
  • Issues related to health and recreation
  • When it is required to protect the interests of the employee

    Contact information:

  • Responsible: Makhmatmurodov Shavkat
  • Position: Chairman of the University Labor union Committee
  • Address: 1st floor, room 117, dormitory No. 1 for foreign teachers and students
  • Phone: +998 95 100 99 53
  • Email: labor@samdu.uz

DEPARTMENT EMPLOYEES

    The Department of Department Staff is aimed at reviewing and coordinating with the relevant departments appeals related to the work activities, labor relations, and social protection of administrative, technical, and support staff working at the university.

    This department ensures the systematic resolution of problems arising in the daily work of employees, the protection of their rights, and, if necessary, referral to the relevant services.

    Personnel Department:

    Appeals are made in the following cases:

  • Matters related to employment contract, workload or position
  • Problems with salary, bonuses or payments
  • Issues related to vacation, working hours or business trips
  • Cases of violation of labor rights
  • If there are unfair decisions or relationships in the work process
  • Issues related to official documents and personnel

    Contact information:

  • Responsible: Buriev Ilyos Botirovich
  • Address: Building 2, Floor 1, Room 106
  • Phone: +998 66.239 16 51
  • Email: human_resources@samdu.uz

    Labor union:

    Appeals are made in the following cases:

  • Issues related to social protection
  • Cases of violation of employee rights
  • Workplace disputes and disagreements
  • Need for material assistance or social support
  • Issues related to health and recreation
  • When it is required to protect the interests of the employee

    Contact information:

  • Responsible: Makhmatmurodov Shavkat
  • Position: Chairman of the University Labor union Committee
  • Address: 1st floor, room 117, dormitory No. 1 for foreign teachers and students
  • Phone: +998 95 100 99 53
  • Email: labor@samdu.uz

    PARENTS

    The Parents Department is designed to receive and coordinate with relevant departments appeals from parents (or legal representatives) regarding issues related to the educational process, discipline, and social status of students.

    This section allows parents to obtain the necessary information about their child's educational process, solve problems, and contact relevant specialists.

    Appeals are made in the following cases:

  • if there are questions regarding the student's academic performance or attendance
  • Problems with student discipline or behavior
  • if there is concern about the student's mental state or social environment
  • if the student needs additional help or support
  • if a parent wants to learn about the university system or procedures

    Contact information:

  • Responsible: Eshmamatov Elshod Dilshodovich
  • Position: Specialist for Coordination of Tutors' Activities
  • Phone: +998 97 398 60 27
  • Address: Information Resource Center No. 2, 1st floor, room 1.5
  • Email: tutor@samdu.uz

    SUGGESTIONS

    If the request is clear:

    refer to the relevant section

    If you don't know which department to contact:

    contact the central department

    In private cases:

    contact anonymously